Chief Operating Officer (COO)

New York, NY; Remote 
Full Time Employee 

About Pivt 

Do you want to work for the company addressing the big and timely problem of employee wellbeing and social isolation? Companies spend roughly $90k to relocate an employee to a new city, but nearly ⅓ quit or leave shortly after moving, because the employee or their family fails to integrate socially into the new location. This accounts for billions in losses to corporations and creates immeasurable stress to employees and their families. Meet Pivt! Pivt is the mobile app designed to reduce turnover and improve the wellbeing of relocated, remote, and mobile employees. Pivt cultivates a social network with other mobile employees and families to share trusted advice, regional information, and make social plans. Created out of the founder’s own frustrations, our team is deeply passionate about giving employees and their families Pivt, so that they can take advantage of life-changing opportunities in unfamiliar places, make the most of their experience, and feel at home…anywhere in the world.

2020 was a hallmark year for Pivt. With the onset of the pandemic, 1 in 5 Americans have relocated or know someone who has due to COVID and their ability to work from anywhere. Companies have been forced to implement new types of benefits to prioritize employee well-being and address the negative ramifications of social isolation. Pivt is at the forefront of this initiative

Notable advisors such as Randi Zuckerberg and Evan Segal are already onboard, helping us tackle this problem…we are now looking to fill out the rest of our impressive team.

Role Description 

Pivt is looking for a Chief Operating Officer to lead, develop, and oversee the company’s entire set of operations, surrounding best practices and procedures across multiple internal functions. Candidates will be expected to maintain control and direction across diverse business operations and thus must be an experienced and confident leader. Those who are equally capable and skilled in their interpersonal skills as they are in deep business acumen, will excel in this position. 

More than anything, the primary goal of this role will be to secure the functionality, efficiency, and scalability of all company processes to ensure scalable and sustainable ramping growth. 

Roles and Responsibilities 

  •  Design, implement and lead core business strategies, plans, and procedures
  • Set and track company and employee performance and success goals
  • Work with company’s CEO to establish and build upon company’s culture and vision
  • Own day-to-day operations and hold the executive leadership team accountable for progress across all company areas (IT, Marketing, Sales, Finance, Customer Support, etc.) 
  • Act as the de facto leader for employees, encouraging maximum performance output, dedication, and satisfaction in role and responsibility 
  • Analyze individual and company performance through data interpretation
  • Participate in high level corporate decision making such as market expansion, corporate alliance, investments, and competitor acquisitions 
  • Act as the key point of contact for external partner/vendor relationships and partnerships 
  • Lead the management of customer success programs and customer lifecycle 

Requirements 

  •  Proven experience as a Chief Operating Officer, or substantially similar role 
  • Deep understanding of core administrative business functions such as best practices within HR and Finance, as well as core growth and operating functions such as Sales, Marketing, and Customer Experience 
  • Demonstrable competency in strategic planning and business development
  • Working knowledge of data analysis, performance/operating metrics, and other quantitative hard skills 
  • Working knowledge of IT/Business Infrastructure and Microsoft Office
  • Outstanding organizational and leadership abilities 
  • Top notch interpersonal and public speaking skills 
  • Aptitude and comfort in decision making and problem solving with no clear roadmap 

Compensation and Benefits 

  • Competitive pay, based on prior experience
  • Stock options package and/or equivalent employee equity sharing programs
  • Contribution towards health, dental, vision, and retirement plans 
  • Flexible vacation and PTO policies