Frequently Asked Questions

Support

Q: How do I contact Pivt Support?
A: Please send an email to Support@pivt.com.

Q: what should I do if I am experiencing issues with the Pivt mobile app?
A: Please send an email to support@pivtapp.com. Please include any details you may have about the issue and screenshots are always a big help to our support team.

Pivt Users

Q:Who are the users on the Pivt appt?
A: Pivt is an invite only community comprised of relocated and remote employees and their spouse/partners.

Q: Can I invite my spouse or partner to Pivt?
A: Yes, each Pivt user can invite one spouse or partner. Spouses and partners can be invited at onboarding by inviting your spouse/partner via their email address or from your profile on the app.

Q: How can I get invited to Pivt?
A: Please contact us a support@pivtapp.com and include your phone number and your company name and why Pivt would be a good fit for you. One of our representatives will get back to you shortly.

Q:How can I get more information about getting my company on Pivt.
A: Please have your company representative contact us at sales@pivtapp.com.

Content On Pivt

Q: What kind of content is acceptable on Pivt?
A: Pivt is a social well-being app for relocated and remote employees. As such, pictures, videos,  helpful tips and all of your questions are welcome on Pivt. We’ve all been there. Patience and understanding go a long way, and being respectful makes the best experience for every member in our Pivt community.

Q: What kind of content is unacceptable on Pivt?
A: Pivt is a respectful environment for shared experiences and helping others on their relocation and remote working journeys. Content that will not be tolerated include: Insults, profanity, harassment, nudity, content of an overtly sexual nature, negative or disparaging comments about race, religion or sexuality. In addition, Pivt does not allow discussion about relocation package details or disparaging remarks about your employer or relocation company. 

Q: Can I discuss politics on Pivt?
A: We would prefer that you do not discuss politics beyond Q & A on how the political system works. Relocated employees in a new country may have questions about how a “new to them” system of government works and we are happy to supply them with answers. However, Political opinions are not welcome on Pivt. Let’s keep it civil and engaging.

Pivt's Home Screen

Q: Why am I seeing posts on my homescreen?
A: The posts displayed on your homescreen are a feed of all the content that is important to you. You will see posts of members you have followed, communities you have joined, events you are interested in and posts to the general membership outside of a community.

Q: Can I adjust how I am seeing the content on my home screen?
A: Yes, on the left side of your screen you can choose to select content based on recent activity or Recently posted. Selecting recent activity will show you posts that have most recently been commented on. It’s a good way to view popular posts. Selecting recently posted will show you the posts that have most recently been created first.

Q: Can I filter the type of posts I am seeing?
A: Yes, on the right side of your screen you can filter to see selective types of posts. Select all posts, questions or recommendations to see only those specific posts.

Q: Can I filter to see only events?
A: Yes, on the top of your screen tap events to see only Pivt’s event content.

Q: Can I refresh the content on my home screen
A: Yes, On most devices you simply need to pull down on the screen and the content will refresh to show you updated content.

Events on Pivt

Q: Who can create an event on Pivt?
A: Anyone can create an event on Pivt. Pivt only requires that your event is inclusive and does not discriminate against any members of Pivt.

Q: What type of events can be posted on Pivt?
A: It’s really up to you. Destination and online events are equally valuable and accessible to members. Watch parties, discussion groups, and cultural events are all welcome in Pivt.

Q: What should be included when creating an event?
A: To make your event successful, make sure you have a date, time, address and a description of what will happen at your event. Including some pictures and directions will attract other members to your event.

Recommendations on Pivt

Q: Who can make a recommendation on Pivt?
A: Any Pivt member can make a recommendation about a business, service or experience they wish to recommend. Sharing your recommendations makes better experiences for others.

Asking Questions on Pivt

Q: What kind of questions can be asked on Pivt?
A: At Pivt we pride ourselves on transparency and disclosure and recognize that relocation and remote employment is a personal journey. As such, all questions valuable to you are just as valuable to us and the rest of the Pivt members. If you ask it, It’s likely someone else was thinking of it also.

Q: Who can answer a question asked on Pivt?
A: Any Pivt member is welcome to answer a question or make a comment on a question.

Getting to Know Your Pivt Network

Q: Who are the Pivt members in my network?
A: The Pivt members in your network are relocated and remote employees and their spouses/partners that have relocated to or are working in your Geographic area. Your Pivt network is usually distributed in and around a single city.

Q: How do I network in Pivt?
A: On your network screen you have the ability to filter and see users by commonalities you share like language spoken, city of origin, workplace, university and shared interests represented by the communities you belong to. It never hurts to say hello and introduce yourself in a direct message.

Q: who can see me on the network?
A: Your profile can be seen by other Pivt Members in your city.

Q: Is there a way I can use Pivt but not be visible on the network?
A: Yes, you may choose incognito mode which will keep your profile from being visible to others while it is on. You may still use the app, comment and post while in incognito mode.

Pivt Communities

Q: What is a Pivt community?
A: A Pivt community is a group formed around common interests and includes posts, photos, videos and links that pertain only to that topic.

Q: How do I join a community?
A: Most Pivt communities are open to all Pivt Members. Simply tap join on any of the communities that you see available to join that community. Once you join, you will begin seeing posts from that community on your home screen. If you would like to see only posts from a community, simply navigate to that community.

Q: Can I create a community?
A: At this time , members cannot create their own communities but the Pivt team is super excited to hear your suggestions and grow our community content. If you have a suggestion for a community please send us an email at support@pivtapp.com.  Please include the topic of the community and why you think it would be valuable to Pivt members.

Q: Can I leave a community?
A: Of course. On your profile screen, navigate to “My Communities” and select the community you would like to leave. Once in the community click “leave” and you will no longer receive content from that community. However, you can still visit whenever you like.

Pivt's Community Managers

Q: Who is a Pivt Community Manager?
A: A Pivt Community Manager is an on-staff Pivt member with deep community and city knowledge that provides Pivt members with the resources and connections they need.

Pivt Notifications

Q: What kind of notifications will I receive from Pivt?
A: Pivt currently sends two types of notifications: Push notifications, which are sent to your device outside of the app and In-app notifications, which are displayed directly on the Pivt application.

Q: When does Pivt send me a notification?
A: Pivt will send you a notification when someone comments on your post, is interested or going to your event or sends you a direct message.

Q: Where can I see and access my notifications in the Pivt App?
A:  There are two areas to view notifications on the Pivt App. On the top right of your screen, you will receive notifications for direct messages. Additionally, on the lower right in your navigation bar, you will receive notifications based on activity of the content you have posted or are interested in.

Q: Can I set or change my notification preferences?
A: Yes, you can set your notification preferences from the profile screen.

Pivt City Guides

Q: How do I get specific information on my new city?
A: The Pivt City guides are a powerful resource that can help you get information on a city understand transportation modes or even how to get a drivers license.